E-commerce
Support customers through the whole shopping journey.
- Order and delivery enquiries
- Returns and refund requests
- Product questions
- Customer chat and email
- Order issue escalation
For businesses building support teams
Customer support outsourcing,
Customer support outsourcing,
built as your own team.
Add dedicated customer support agents to your business without opening a local office or running local payroll. We recruit and hire your people and provide their office, internet, equipment, attendance and payroll administration. You train the team, set their priorities and manage their day-to-day work.
Dedicated support agentsRecruitment & hiringOffice, internet & equipmentAttendance & payroll managedYour processes, your control
48 hrsTo pre-vetted agent profiles
70%Lower than a local support hire
1 → 30+Agents, scaled as you grow
5Countries served from Delhi & Dubai
This page is for businesses hiring a support team. Looking for a customer support job instead? See our careers page.
Your agents work inside the helpdesk and CRM you already run
ZendeskFreshdeskIntercomGorgiasZoho DeskHubSpot Service HubSalesforce Service CloudLiveChatTidioJira Service ManagementFrontHelp ScoutAircallRingCentralWhatsApp BusinessSlack
Why businesses outsource customer support
Common support challenges, solved.
Customer support needs the right people, reliable infrastructure and consistent day-to-day operations. Instead of building all of that locally, you get dedicated employees while we handle the employment and workplace setup behind them.
Customers wait too long for a reply.
Build a dedicated support team around the working hours, channels and response targets your customers actually need.
Recruiting support agents takes months.
We recruit and hire against your role requirements — experience, language, schedule and support skills — so you review shortlisted people, not CVs.
Office, internet and equipment cost too much per head.
We provide and manage the workplace: office space, workstations, connectivity and the equipment every agent needs.
Payroll, attendance and HR admin eat your time.
We handle attendance tracking and payroll administration, so your managers spend their time on customers instead of paperwork.
Support volume changes as the business grows.
Start with one agent and add more as ticket volume rises. Your staffing follows demand instead of guesswork.
You want control without a local employment operation.
You train the agents, assign the work and set the standards. We carry the employment and workplace infrastructure.
Customer support across industries
Support teams built around your industry.
Get dedicated employees for customer-facing and support functions in any sector. You define the role, the responsibilities and the processes; we recruit the people and run the operational setup they need to do the work.
Banking
Support customers with routine banking enquiries.
- Account enquiries
- Card-related support
- Transaction enquiries
- Application status
- Customer request intake
Finance & FinTech
Build support capacity for digital financial services.
- Payment and billing enquiries
- Account and wallet support
- Application status
- Customer onboarding support
- Service-related enquiries
Health & Medicine
Administrative support for healthcare businesses.
- Appointment scheduling
- Patient enquiries
- Service information
- Order or appointment status
- Request intake and escalation
Logistics
Keep customers informed through every delivery.
- Shipment tracking
- Delivery enquiries
- Pickup requests
- Address-related requests
- Delivery issue escalation
Telecom
Handle everyday customer and account support.
- Plan and billing enquiries
- Account support
- Activation requests
- Upgrade enquiries
- Technical issue intake
Government & public services
Support citizens with administrative enquiries.
- Application status
- Appointment scheduling
- Service information
- Request intake
- Document and case coordination
SaaS & technology
Front-line support for software products.
- Tier-1 ticket handling
- Onboarding and how-to questions
- Bug intake and triage
- Escalation to engineering
- Knowledge base upkeep
Other industries
Custom support roles and team structures.
- Role built to your brief
- Your processes and SOPs
- Your channels and hours
- Flexible team structure
- Scales with demand
Clear responsibilities
You manage the work. We manage the infrastructure.
Our model gives you direct control over your customer support operation while removing the need to build and run local employment and workplace infrastructure.
You manage
Everything that touches your customers.
- Customer support processes and SOPs
- Training your agents
- Daily tasks and ticket assignment
- Work priorities and targets
- Communication standards and tone
- Tools, CRM and helpdesk workflows
- Quality and performance expectations
- Business-specific processes
We manage
Everything behind them.
- Employee recruitment and hiring
- Office and workplace
- Internet connection
- Equipment and workstations
- Attendance management
- Payroll administration
- Local operational requirements
- Employment-related administration
Why The Remote Staff
A dedicated team, without the operational burden.
Your agents work for your business. We take care of the infrastructure and employment administration behind them.
We recruit & hire
We find and hire support agents based on the role, skills, experience, schedule and language requirements you set.
Dedicated agents
Your agents work only on your queues, your processes and your instructions — never shared across other clients.
Workplace & infrastructure
Office environment, internet connection, equipment and the essential workplace resources your team needs.
Attendance & payroll managed
We run attendance tracking and payroll administration so you never build those functions locally.
You stay in control
You train the agents on your products, policies and tools, assign their tasks and set their priorities.
Built around your requirements
One agent or a full support department, structured around your roles, working hours and coverage needs.
Estimate your potential savings
See what a dedicated support team could cost.
Compare the estimated cost of building an in-house customer support team against a dedicated remote team. Figures update as you type.
Tell us about your support team
Start with one and scale later — the comparison works at any team size.
Include salary, benefits, equipment, office space, software and training.
Indicative rate. Your exact rate depends on role, seniority, languages and coverage hours.
Flexible support staffing
Choose the support setup that fits your business.
Structure your support operation around the number of agents, working hours, responsibilities and infrastructure you need.
Starter
For businesses starting with one dedicated customer support agent.
from $900 /agent per month
Billed monthly · cancel monthly
- 1 dedicated support agent
- Recruitment and hiring
- Office workspace and workstation
- Internet connection
- Required work equipment
- Attendance management
- Payroll administration
- Client-managed training and workflows
Most popular
Growth
For businesses expanding their customer support capacity.
Volume rates /agent per month
Rate improves with team size
- Multiple dedicated support agents
- Recruitment and hiring
- Office and workplace infrastructure
- Internet and equipment
- Attendance management
- Payroll administration
- Client-managed processes and priorities
- Flexible coverage hours
Dedicated Team
For businesses running a larger customer support operation.
Custom
Priced around your staffing plan
- Custom team size
- Recruitment and hiring
- Fully managed workplace infrastructure
- Internet and equipment
- Attendance and payroll administration
- Scalable staffing requirements
- Client-controlled training and workflows
- Multi-shift and extended coverage
Indicative rates shown in USD for comparison. Your exact quote depends on roles, seniority, languages, coverage hours and team size, and is confirmed on a short call before anything is agreed.
Simple setup
From staffing requirement to a working support team.
You tell us what you need. We recruit the people and run the operational setup. You train and manage the team.
01
Tell us what you need
Share the roles, number of agents, working hours, skills, languages and the support responsibilities they will handle.
02
We recruit and hire
We identify and hire suitable agents against your requirements and shortlist them for your approval.
03
We set up the workplace
Office, internet, equipment, attendance management and payroll are ready from day one.
04
You train and manage
Train the team on your products, tools, policies and processes, then assign work and set priorities.
The honest comparison
Dedicated support team vs the alternatives
Traditional call centres rent you shared agents. Freelancers juggle other clients. Local hiring costs a fortune and takes months. A dedicated remote team gives you employed, managed people who work only for you.
| The Remote Staff | Traditional call centre / BPO | Freelance agents | Local in-house hire | |
|---|---|---|---|---|
| Dedicated to your business | Full-time, only you | Shared across accounts | Splits 5–10 clients | Yes |
| Who trains the agents | You do — your SOPs | Their script, not yours | You do, repeatedly | You do |
| Who controls daily work | You do | Their team leader | Loosely | You do |
| Office, internet & equipment | Provided by us | Included | None | You provide |
| Payroll & attendance | Handled by us | Included | Your problem | Your problem |
| Time to start | Profiles in 48 hrs | 2–6 weeks | Hours, but hit-or-miss | 1–3 months |
| Scale up or down | Add agents as needed | Contract minimums | Unpredictable | Slow and costly |
| If an agent is not a fit | Free replacement | New agent, new ramp-up | Start over | Costly, slow |
Swipe the table sideways on smaller screens.
Customer support FAQs
Customer support outsourcing, answered
Still unsure? Call us on +971 58 234 5345 — you will speak to someone who has built these teams before.
Yes. We recruit and hire customer support employees against the roles, skills, experience, working hours and languages your business specifies. You review and approve who joins your team.
We manage the employment and workplace infrastructure behind your support team: recruitment and hiring, office space and workstations, internet and equipment, attendance tracking, and payroll administration.
You manage the work itself — training your agents, assigning tickets and tasks, setting priorities, providing SOPs and quality standards, and directing day-to-day customer support activity.
You do. You train the team on your products, services, policies, support procedures, tone of voice and internal systems, exactly as you would train an in-house team.
Yes. Your agents work inside the systems your support operation already runs on — Zendesk, Freshdesk, Intercom, Gorgias, Zoho Desk, HubSpot, Salesforce Service Cloud or your own platform — based on the access you provide.
Yes. Many clients start with a single dedicated agent to prove the model, then scale the team as ticket volume grows.
Yes. Additional agents can be recruited as your support requirements grow, subject to normal recruitment and hiring timelines.
No. The Remote Staff provides the office environment, internet connection and the equipment your agents need to work.
The Remote Staff handles attendance tracking and payroll administration for every employee on your team.
Yes. You provide the training, instructions, tasks, priorities and processes your agents follow. They work only for your business.
Yes. Teams can be built around the working hours and time zones your customers need, including extended-hours and multi-shift coverage. Tell us the coverage window and we will structure the team around it.
We build and manage dedicated support teams for businesses in the UAE, United States, United Kingdom, Canada and Australia, operating from our managed offices in Delhi and Dubai.
Ready to build your customer support team?
Tell us how many agents you need, the roles they will handle, their working hours and your support requirements. We will handle the workplace and employment infrastructure.
- Free to interview
- No setup fee
- Cancel monthly
- Serving UAE · USA · UK · Canada · Australia